Use the app

If the numbers look wrong

A short diagnostic checklist for totals, room calculations, missing days, and saved data.

Quick answer: Start with the service date and the saved status. Then check the category, the monthly entries included in the calculation, the rounding rule, and whether you are looking at local or synced data.

Last reviewed September 9, 2026

Check the entry first

Confirm that the date is the date the work happened.
Check the four fields separately. Out-of-office telephone care is not the same category as in-office direct or video care.
Check whether the entry is a saved record or only a draft. A first unsaved draft is not included in month totals or reports.
If you entered a duration from Stopwatch or Hours calculator, confirm that you applied it to the correct category.

Check the month calculation

Open Calendar and confirm that the month contains the days you expect.
Review any blank or zero dates. A blank date may mean that you have not entered the day, not that you worked zero hours.
Compare the app with the records kept in your EMR or billing software. The app cannot see time recorded elsewhere.

Check storage and sync

In local mode, make sure you are using the same browser profile as before.
In a signed-in account, wait for pending uploads and refresh the other supported device.
If the problem affects a shared or replaced browser, use a backup before clearing local data.

When to contact support

Contact support when the saved record, the source records, and the app's calculation still disagree after you have checked the date, category, and storage mode. Include the service date, the rule or prompt involved, and the source link. Do not include patient identifiers unless they are necessary and your practice's process permits it.

Important notes

Do not delete browser data while investigating a missing record. Export a recovery copy first.

Sources

Information and Privacy Commissioner of Ontario on limiting personal health information

Browse all FHO+ Billing guides

Introduction — Use this help center to understand the app, the FHO+ hourly categories, and the checks to make before billing.
Start here — Set up the app once, record the day while it is fresh, and review the month before you prepare claims.
Log a day — Enter the time you worked for one service date and keep the four categories separate.
Read your billing snapshot — Understand the room calculations and prompts that change as you edit a day.
Use the time tools — Measure one work block or total several blocks before applying the result to Today.
Review a month — Use Calendar to find blank days, correct records, and check the month before claim preparation.
Create presets and weekday rules — Reduce repeated entry while keeping the saved record tied to what actually happened.
Export records and prepare claims — Create a readable date-range report and a code-by-code summary for your normal billing workflow.
Manage local data, sync, and backups — Know where your records live before you change browsers, devices, or accounts.
Use FHO+ Billing across devices — Set up FHO+ Billing on web and iPhone with the same account, then check whether your preferences and saved billing records have synced.
Review FHO+ billing records before export — A practical review checklist for Ontario FHO+ physicians using FHO+ Billing to check service dates, categories, limits, saved entries, and reports.
FHO+ billing terms for Ontario physicians — A plain-language glossary of FHO+, hourly-rate categories, Q-codes, rostered patients, billing units, and continuity terminology used in Ontario physician guidance.
If the numbers look wrong — A short diagnostic checklist for totals, room calculations, missing days, and saved data.
Check eligibility — Use the patient, service, physician, and location as the starting point before you choose an hourly code.
Choose a fee code — Keep the four hourly categories consistent in Today, reports, and billing software.
Indirect care vs clinical administration — Separate the two support categories that are easiest to confuse.
Rates, units, and rounding — Convert the time in each category into claim units and the correct base value.
Daily and monthly caps — Check the shared daily maximum and the prorated monthly maximum before submitting a large day or month.
Support-time ratios — Keep indirect care and clinical administration within the two monthly ratios.
Document a claimed day — Keep the daily totals and activity summaries needed to support hourly claims.
Prepare and check a claim — Move from the app's saved records to your normal OHIP billing process without missing the claim details.
Virtual care and other settings — Use location and service type to place virtual care, home visits, and long-term-care work in the right category.
Learners and locums — Apply the hourly guidance when teaching during care or covering an FHO practice as a locum.
Fix common mistakes — Run this checklist before you send a large claim or finish the month.
What changed on April 1, 2026 — A short guide to the FHO+ changes that sit beside the hourly-rate program.
Continuity and outside use — Understand the continuity measure without confusing it with hourly time tracking.
Official sources and dates — Go to the documents that govern or explain FHO+ billing when a rule is unclear.