Use the app

Use FHO+ Billing across devices

Set up FHO+ Billing on web and iPhone with the same account, then check whether your preferences and saved billing records have synced.

Quick answer: Cross-device sync is available when you sign in to the same cloud-enabled FHO+ Billing account on each supported device. Local-only records stay in their current browser or device until you review and upload them.

Last reviewed October 9, 2026

Before using another device

Sign in to the same FHO+ Billing account on both devices. Confirm that each screen shows the signed-in account rather than local-only mode.
Keep both devices online while the app finishes sending and receiving changes.
If you are moving records from local mode, review the import preview and confirm the dates and presets before saving them to the cloud.
Export a JSON backup before a large migration or account change. Keep the backup in storage approved by your practice.

Check that a change reached the cloud

On the web app, open Settings, then Support, and review App Status. Check the account, Sync Mode, Pending Uploads, and Last Acknowledged Write values.
Make a small, harmless preference change on the first device and wait for Pending Uploads to return to 0 and the acknowledgement time to update.
Open the same account on the second device and confirm that the preference matches. Refresh the app if it was already open.
For saved day entries or presets, check the same service date or preset on both devices after pending uploads have finished.

If the second device is behind

Local-only mode does not upload changes. Sign in to the intended account before expecting cross-device data.
A nonzero Pending Uploads count means the app still has work queued. Keep the device online and allow it to finish.
Check that both devices use the same account. Similar names or email addresses do not mean they share an account.
Do not clear browser data, uninstall the app, or sign out while investigating a missing record. Export a recovery copy and contact support if the status remains stuck.

Important notes

Cloud sync is a convenience, not a backup strategy. Keep a separate recovery copy and follow your practice's retention and privacy process.
Use activity summaries that do not identify patients. FHO+ Billing is not a patient chart.

Sources

Information and Privacy Commissioner of Ontario on limiting personal health information

Browse all FHO+ Billing guides

Introduction — Use this help center to understand the app, the FHO+ hourly categories, and the checks to make before billing.
Start here — Set up the app once, record the day while it is fresh, and review the month before you prepare claims.
Log a day — Enter the time you worked for one service date and keep the four categories separate.
Read your billing snapshot — Understand the room calculations and prompts that change as you edit a day.
Use the time tools — Measure one work block or total several blocks before applying the result to Today.
Review a month — Use Calendar to find blank days, correct records, and check the month before claim preparation.
Create presets and weekday rules — Reduce repeated entry while keeping the saved record tied to what actually happened.
Export records and prepare claims — Create a readable date-range report and a code-by-code summary for your normal billing workflow.
Manage local data, sync, and backups — Know where your records live before you change browsers, devices, or accounts.
Use FHO+ Billing across devices — Set up FHO+ Billing on web and iPhone with the same account, then check whether your preferences and saved billing records have synced.
Review FHO+ billing records before export — A practical review checklist for Ontario FHO+ physicians using FHO+ Billing to check service dates, categories, limits, saved entries, and reports.
FHO+ billing terms for Ontario physicians — A plain-language glossary of FHO+, hourly-rate categories, Q-codes, rostered patients, billing units, and continuity terminology used in Ontario physician guidance.
If the numbers look wrong — A short diagnostic checklist for totals, room calculations, missing days, and saved data.
Check eligibility — Use the patient, service, physician, and location as the starting point before you choose an hourly code.
Choose a fee code — Keep the four hourly categories consistent in Today, reports, and billing software.
Indirect care vs clinical administration — Separate the two support categories that are easiest to confuse.
Rates, units, and rounding — Convert the time in each category into claim units and the correct base value.
Daily and monthly caps — Check the shared daily maximum and the prorated monthly maximum before submitting a large day or month.
Support-time ratios — Keep indirect care and clinical administration within the two monthly ratios.
Document a claimed day — Keep the daily totals and activity summaries needed to support hourly claims.
Prepare and check a claim — Move from the app's saved records to your normal OHIP billing process without missing the claim details.
Virtual care and other settings — Use location and service type to place virtual care, home visits, and long-term-care work in the right category.
Learners and locums — Apply the hourly guidance when teaching during care or covering an FHO practice as a locum.
Fix common mistakes — Run this checklist before you send a large claim or finish the month.
What changed on April 1, 2026 — A short guide to the FHO+ changes that sit beside the hourly-rate program.
Continuity and outside use — Understand the continuity measure without confusing it with hourly time tracking.
Official sources and dates — Go to the documents that govern or explain FHO+ billing when a rule is unclear.