Common situations
Virtual care and other settings
Use location and service type to place virtual care, home visits, and long-term-care work in the right category.
Quick answer: Telephone care from outside the usual family-practice setting uses Q311A at $68 per hour. Video care uses Q310A at $80 per hour even when provided out of office. Eligible home-visit care can count, but travel time cannot.
Last reviewed September 9, 2026
Virtual care
| Situation | Hourly category |
|---|---|
| Telephone care in the usual family-practice setting | Q310A at $80 per hour |
| Video care in the usual family-practice setting | Q310A at $80 per hour |
| Telephone care outside the usual family-practice setting | Q311A at $68 per hour |
| Video care outside the usual family-practice setting | Q310A at $80 per hour |
Home visits and long-term care
- Time spent providing eligible care to a rostered patient during a home visit can qualify.
- Associated patient-specific documentation or charting can qualify as indirect care.
- Travel time does not qualify.
- Eligible insured care for rostered patients in long-term care can qualify.
Other settings
- Emergency-department and in-hospital services, including hospitalist and obstetrical work, are outside the hourly-rate eligibility described by OMA.
- Anesthesia, surgical-assist, and independent-health-facility services are also excluded.
- A patient being rostered does not make every service setting eligible.
Important notes
- Virtual-care eligibility has rules beyond the hourly code. Confirm that the underlying service is insured and payable before adding its time.